Responsible for the Front Desk、Concierge、Executive Floor& Business Center
Under the general direction of the Guest Service Center Supervisor and within the limits of established Hotels Group brand and local policies and procedures, oversees and directs all aspects of Guest service center to achieve the highest possible guest satisfaction.
Under the general direction of the Guest Relation Manager or his / her delegate and within the limits of established Hotels Group brand and local policies and procedures, responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.
Under the general direction of the Front Desk Manager or his / her delegate and within the limits of established Hotels Group brand and local policies and procedures, responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.
Under the general direction of the Executive Lounge Manager or his / her delegate and within the limits of established Hotels Group brand and local policies and procedures, responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.
Responsible for receiving and ensuring correct delivery of guest’s luggage to and from rooms, airport and cars and assists all guests with inquiries and requests.
Responsibilities：
Process all incoming and outgoing calls accurately and courteously
Records and controls accurately wake up calls
Pages guests in co-operation with concerned departments
Records all entries on traffic sheets
Assists guests with international calls and directory queries
Handles guests needs or requests and reports complaints to the Telephone Supervisor
Attends to all guest queries and requests promptly
Registers and rooms all arrivals according to established procedures
Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
Responsible and attends to guest’s request of using the service of safety box at all times
Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs.
Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/ Manager if he/she unable to assist
Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
Develop a thorough knowledge of room locations, room types, rates, discounts, hotel facilities and their hours of operation, special promotions etc
Go through relevant information about arrivals during shift; VIP, membership, Regular guests, groups, etc. Room situation and functions
Prepare key wallet, with room number, rate and departure date. Explain use of elevators and room key and wish a pleasant stay
Update the Front Desk Log Book, in which all essential information and of importance to all shifts is recorded
Offering related business service to guest when they need, such as internet, photocopy, meeting arrangement, etc.
Possesses working knowledge of food, wine, cocktail mixing and all beverages.
Completes daily beverage inventory journal, club lounge opening and closing stock and initiates requisitions in accordance to the established stock.
Be familiar with the layout of the hotel and memorize the preferred route for escorting guests.
Benefits:
1. Duty meals at canteen and three times in hotel’s ADD Outlet a week.
2. Single room is provided with washing machine/TV/ice box.
3. Laundry-Hotel provides staff uniform, and free laundry service only for uniforms.
50% discount to hotel fitness center and swimming pool.
4.Go-Hilton Room Rate Benefit Program in all around the world.
5．We provide online course, in class training. Hilton Worldwide University, crossing in sister hotels and transfer opportunities for all-time team members.
6.Opportunity task force to sister hotels in Greater China in hotel low season.
7. 3000 CNY allowance per month.
Starting ASAP 6-month internship
Send your English CV+ dates of internship to hello@sinacon.cn